• Prioritizing safety and quality – We strive to listen to one another and prioritize the safest and highest-quality standards of care.
• Teamwork and building trust – We strive to always value one another by working together & building trust through professionalism to deliver the best patient-centered care.
• Upholding the Keck Commitment and practicing our KNOWN service standards – We strive to always show kindness, respect and compassion for everyone to feel empowered, supported and cared for.
• Continuously improving to be efficient – We strive to always continuously improving to make everyone’s life easier and efficient.
• Communicating compassionately, clearly, and consistently – We strive to always compassionately communicating to make every hand-off seamless, connected and easy.

• Safety – Zero harm to patients, employees and physicians.
• Quality – Consistently deliver evidence-based, best-practice care achieving top performance nationally.
• People – Physicians and employees actively engage in a culture of empowerment, excellence, and respect.
• Service – Patient and loved ones experience exceeds expectations.
• Access – Patients receive timely, well-coordinated care how, where, and when they want it.
• Growth – Strategically expand clinical services to impact more lives.
• Financial Stewardship – Be a financially sound academic health system providing affordable, cost-competitive care.

• Kind Greeting: We introduce ourselves by name, stating our role, and purpose
• Notice Needs: We anticipate and acknowledge the needs of our patients, their families, and our colleagues
• Own It: We take issues into our own hands and are empowered to make a difference
• Wow Them: We take it upon ourselves to go above and beyond, hold ourselves accountable, and make it a point to exceed expectations
• Next Steps: We ensure any action and/or follow up items are completed and are clearly communicated

At Keck Medicine of USC, we understand that being competitive in the market is imperative to maintaining our ability to operate at our best for each other and our patients. Our pay is market competitive, transparent, and complete with variety of incentive and special pay programs, including annual incentive programs for managers and directors, shift differential, overtime pay, and more. When extending an offer of employment, we consider a variety of factors, including but not limited to the scope and responsibilities, relevant work experience, education/training, as well as other legal, external market, and organizational considerations. Each of these factors helps us ensure equity based on today’s market conditions.

Additionally, we offer retirement plans that help our employees prepare for their future needs. Employees of Keck Hospital of USC , Norris Cancer Center, most USC Care facilities are eligible for the USC Retirement program which offers up to 10% matching for a maximum of 15% total annual contribution. Employees at USC Verdugo Hills and Las Vegas Healthcare Center are eligible for the Keck Medicine of USC 401(k) Retirement Plan which matches 100% of before-tax or Roth contributions up to a maximum of 4% of eligible earnings on a paycheck by paycheck basis.

We also enjoy a broad range of benefits and resources to help protect the health and wealth of our families. Our high-quality offerings include:

• Medical
• Dental
• Vision
• Family and dependent care resources
• Flexible Spending Accounts
• Life and Voluntary Insurance
• Time Off
• Disability & Workers’ Compensation

Access the helpful links above or download our Annual Benefits Guide for more details. 

Together, we also foster an environment of comprehensive programs and tools to support one another as we care for self and all others who encounter our organization. Our extensive Care for the Caregiver program is a testament to our commitment to ease potential work environment stress for our dedicated colleagues providing compassionate and innovative care in support of a healthier world. Key aspects of this program include:

• Caregiver Emergency Fund: Financial assistance to Keck Medicine of USC employees who are experiencing an emergency.
• Calm App: A program-sponsored free subscription to one of the top applications for sleep, meditation, and relaxation.
• Emotional Support Phoneline: Free, informal, non-crisis telephone support with a trained counselor.
• Peer & Group Support: An opportunity for caregivers to process emotional events to expedite recovery with their peers, as well as critical event support, cumulative stress debriefs, support groups, and/or wellbeing check-ins for groups and teams.
• Relaxation Therapy: 10-minute chair massages that are brought directly to units/teams.
• Smile Cart: Snacks provided to units to spark small moments of joy during stressful workdays.

At Keck Medicine of USC, we are part of an internationally renowned community focused on the cultivation and enrichment of the human mind and spirit. In addition to personal and leadership development programs offered within Keck Medicine of USC, as members of the USC community, we also have access to tuition benefits and university resources that only a major private research university can provide.

• Tuition Assistance Benefit: USC’s Tuition Assistance is one of the university’s most appreciated benefits for children – and spouses – of employees. If eligible, children of employees who are admitted to USC may attend 100% tuition free. Spouses attend at a 25-50% discount depending on the employee’s hire date.
• Tuition Exchange Program: USC is proud to be a member of the Tuition Exchange (TE) program, offering children of university employees the opportunity to earn an undergraduate degree at one of 700+ member schools at significant savings.
• Personal Development Resources: An abundance of free lectures, concerts, and other campus events.

As members of the USC community, we have access to a plethora of university perks, and various wellbeing resources to nourish physical, mental, and spiritual wellness.

• Arts, Athletics, and Activities: USC is known for its excellence in athletics and arts. The complete Trojan experience includes a number of entertainment opportunities – many free or at a discount.
• Commuter Subsidies: The USC Transit Subsidy Program is designed both to help save money for employees who choose to commute using public transportation and to reduce the number of single-passenger vehicles being used for commuting. Members of the USC community are eligible for a 50% subsidy on the cost of public transit passes.
• Discounts: From on-campus discounts such as 10% off at the USC Bookstore or exclusive access to programs like the Trojan Travel, working for USC comes with a variety of perks. These benefits also extend beyond the workplace, offering discounts at on-campus businesses and markdowns that enhance your professional and personal life.
• Local Conveniences: Working on or near campus means you have access to several amenities where you can handle personal tasks and to-dos without disrupting your daily routine.
• Well-being Resources: As one of USC’s Unifying Values, well-being is a cornerstone of the USC experience. As such, a variety of resources exist across the university to support your well-being.
• WorkWell Center: The WorkWell Center is one of the great perks of working at USC! USC cares about and values the health and well-being of its most important asset – you – which is why the WorkWell Center is here to support and empower you through a variety of confidential, free, and convenient services.