Billing and Insurance
We understand that medical bills and health insurance plans can be confusing. At Keck Medicine of USC, we work closely with you and your insurance company to create a seamless process of payment.
To pay your hospital bill, please contact Customer Service at (855) 532-5729 or visit our website at https://pay.keckmedicine.org.
Billing
Keck Medicine of USC has upgraded its billing system to offer you a streamlined, secure and convenient payment experience. Your billing statements can now be viewed and managed online via a mobile device or computer, in addition to the paper statements you are accustomed to receiving.
Our enhanced billing statements include all of your services, treatments and care in one simple, easy-to-read document. For added convenience, we have expanded our available payment options, including credit/debit cards, ACH, Apple Pay, Google Pay and checks. You can also sign up to receive notifications via text message and email to stay up-to-date on your billing statement.
The Keck Medicine of USC Customer Service Department is here to help you with questions regarding your hospital billing statement. Our hospital Customer Service representatives are available Monday through Friday, 8 a.m. to 5 p.m., to answer your questions. Please call us at (855) 532-5729 or email us at pfscustomerservice@med.usc.edu.
For information about our standard charges, please visit our hospital pricing information page.
Insurance
Keck Medicine of USC accepts Medicare-assignment and private insurance and works in collaboration with many local and national managed care networks. Please call us at (866) 860-8964 if you are concerned or have a question about whether your insurance is accepted here. For additional insurance information, click here.
Protections Against Surprise Medical Bills — No Surprises Act
The No Surprises Act takes effect on January 1, 2022 and provides patients financial protections against surprise medical bills and prohibits balance billing for certain out-of-network (OON) care. To learn more about your rights and protections against surprise medical bills, please download our Disclosure Notice Regarding Patient Protections Against Surprise Billing.
Financial Assistance
As part of fulfilling its charitable commitment to the community, Keck Medicine of USC hospitals provide medically necessary services, without cost or at a reduced cost, to eligible patients who have an inability to pay for their care. Please click here for more information.
Medicare and Medi-Cal Dual-Eligibility
Changes in Medicare and Medi-Cal benefits may prevent you from seeing your physicians at Keck Medicine of USC. To avoid this situation, you will need to take action. Please view the dual-eligible page for more information.
Facility Charges and Professional Charges
When you see a Keck Medicine of USC physician or health care provider, you may be seen in a hospital-based clinic. A hospital-based clinic is an outpatient practice where you can consult with physicians or other healthcare providers in space licensed by a hospital. These hospital-based clinics are organized to promote increased collaboration between hospitals and physicians to better serve your health care needs. These hospital-based clinics emphasize joint attention to quality, coordination of care and exceptional clinical outcomes. The location where you are being scheduled to receive services might be a hospital-based clinic, and therefore, may have higher costs than the same service provided in a non-hospital-based setting. The usual range for an office visit is $214 – $2,500. This fee is inclusive of the office visit with your physician and does not include any ancillary services or procedures that may occur during your visit. Your actual liability will depend upon actual services furnished. You may check with your health insurance company for more information about seeking services at other locations that may cost less than a hospital-based clinic.
What are “hospital-based” clinic services?
Hospital-based clinic services are services provided in an office or other location operated by a hospital. According to federal guidelines, receiving outpatient services in a hospital-based department is the same as receiving care in a hospital. This benefits patients, because hospitals and hospital-based clinic locations are subject to higher quality and safety standards than non-licensed locations. Additionally, health care is more integrated and streamlined when provided in hospital-based locations.
What is different about a hospital-based outpatient practice?
According to Medicare billing rules, when you see a physician in a non-licensed location or office setting, all services and expenses are bundled in a single charge. When you see a physician in a hospital-based outpatient practice, physician and hospital charges are submitted separately. For patients with insurance, physician services are processed under physician benefits. Hospital services are processed under hospital benefits. Providing services in a hospital-based outpatient practice costs more and — depending on your insurance plan — may result in greater out-of-pocket expenses for you.
How does this affect my bill?
In the past, USC Care and the hospital billing office generated separate billing statements. In November 2020, Keck Medicine consolidated the patient statement, hospital and professional bills are now in one place, on one statement. Our goal is to provide a better billing experience by offering more visibility and transparency to the patients’ financial obligations.
What should I ask my insurance carrier?
Making informed health care purchasing decisions is important. Ask your insurance company if your benefit plan covers facility charges in a hospital-licensed or hospital- based outpatient practice and how much of the charge is covered or will be applied to your deductible or is subject to coinsurance or copays.
Does this mean I will pay more for services?
Depending on your insurance coverage, you may pay more for certain services and procedures, if services are rendered at a hospital-based clinic. We urge you to review your insurance benefits or contact your insurance carrier to determine what your policy will pay and what out-of-pocket expenses you may incur. When contacting your insurance company, be sure to ask about your coverage in “hospital-licensed” or “hospital-based” outpatient locations.
Where are Keck Medicine “hospital-licensed” outpatient services provided?
Keck Medicine opens new hospital-based locations of service regularly. Please see the list below:
The following locations are licensed under USC Kenneth Norris Jr. Cancer Hospital.
Outpatient Multispecialty Services are provided at the following locations:
| Practice Name | Address | Name of Building | Practice / Office – Main Phone Number | Fax Number |
|---|---|---|---|---|
| Keck Medicine of USC – Pasadena | 625 S. Fair Oaks Ave., Suite 400, Pasadena, CA 91105 | Huntington Pavilion – South Tower | (626) 568-1622 | (323) 865-9560 |
| Keck Medicine of USC – Santa Clarita Radiation Oncology | 25751 McBean Pkwy., Suite 110, Santa Clarita, CA 91355 | (661) 839-1810 | (661) 839-1899 | |
| Keck Medicine of USC – Santa Clarita Med Onc/Treatment Center | 25751 McBean Pkwy., Suite 305, Santa Clarita, CA 91355 | (661) 600-1780 | (661) 600-1829 | |
| Keck Medicine of USC – Arcadia Radiation Oncology | 125 W. Huntington Drive, Suite B100, Arcadia, CA 91007 | Building B | (626) 574-2860 | (626) 574-2897 |
| Keck Medicine of USC – Buena Park – Radiation Oncology | 5832 Beach Blvd., Suite 101, Buena Park, CA 90621 | (714) 288-2650 | (714) 288-2655 | |
| Keck Medicine of USC – Radiation Oncology | 1441 Eastlake Ave., Ground Floor, Los Angeles, CA 90033 | Norris Comprehensive Cancer Center and Hospital | (323) 865-3050 | (323) 865-0000 |
| Keck Medicine of USC – Oncology Hematology – Koreatown | 500 S. Virgil Ave., Suite 502, Los Angeles, CA 90020 | (213) 388-0908 | (213) 388-0919 | |
| Keck Medicine of USC – USC Norris Oncology/Hematology Newport Beach | 330 Old Newport Blvd., Suite 100, Newport Beach, CA 92663 | (949) 646-6441 | Front Desk Fax Line: (949) 646-5719 Onco EMR Fax: (877) 865-0887 | |
| Keck Medicine of USC – USC Institute of Urology | 1516 San Pablo Street, 5th Floor, Suite 3500, Los Angeles, CA 90033 | Healthcare Center 3 | (323) 865-3700 | (323) 276-4815 |
| Keck Medicine of USC – Women’s Specialty Care | 1516 San Pablo Street, 3rd Floor, Suite 3300, Los Angeles, CA 90033 | Healthcare Center 3 | Women’s Center: (323) 276-3705 Breast Imaging Center: (323) 865-3463 | (323) 442-8974 |
| Norris Cancer Hospital – Clinics 1-7 | 1441 Eastlake Ave., Los Angeles, CA 90033 | Norris Comprehensive Cancer Center and Hospital | (323) 865-3000 | (323) 865-9557 |
| Norris Cancer Hospital – Day Hospital | 1441 Eastlake Ave., 1st Floor, Los Angeles, CA 90033 | Norris Comprehensive Cancer Center and Hospital | (323) 865-3400 | (323) 865-3499 |
| Keck Medicine of USC – Arcadia | 125 W. Huntington Drive, Suite A200, Arcadia, CA 91007 | Building A | (626) 574-2800 | (626) 574-2770 |
| Keck Medicine of USC – Buena Park | 5832 Beach Blvd., Suite 201, Buena Park, CA 90621 | (714) 522-0908 | (714) 522-0919 | |
| Keck Medicine of USC – Huntington Beach Healthcare Center | 19582 Beach Blvd., Suite 206, Huntington Beach, CA 92648 | (714) 861-1000 | (714) 861-1008 | |
| Keck Medicine of USC – Huntington Beach Treatment Center | 19582 Beach Blvd., Suite 115, Huntington Beach, CA 92648 | (714) 861-4334 | (714) 861-4329 | |
| Keck Medicine of USC Norris Treatment Center Newport Beach | 330 Old Newport Blvd., Suite 200, Newport Beach, CA 92663 | (949) 722-0350 | (949) 722-1986 | |
| Keck Medicine of USC – Arcadia Treatment Center | 125 W. Huntington Drive, Suite A300, Arcadia, CA 91007 | Building A | (626) 574-2800 | (626) 574-2770 |
The following locations are licensed under Keck Hospital of USC.
Outpatient Multispecialty Services are provided at the following locations:
| Name | Address | Name of Building | Practice / Office – Main Phone Number | Fax Number |
|---|---|---|---|---|
| Keck Medicine of USC – CVTI Diagnostics | 1520 San Pablo Street, Suite 4107, Los Angeles, CA 90033 | Healthcare Center 2 | (323) 442-6011 | (323) 442-6005 |
| Keck Medicine of USC – Cystic Fibrosis | 1510 San Pablo Street, Suite 514, Los Angeles, CA 90033 | Healthcare Center 1 | (323) 442-8522 | (323) 442-8415 |
| Keck Medicine of USC – Internal Medicine | 1520 San Pablo Street, Suite 1000, Los Angeles, CA 90033 | Healthcare Center 2 | (323) 442-5100 | (323) 442-5625 |
| Keck Medicine of USC – Neurology | 1520 San Pablo Street, Suite 3000, Los Angeles, CA 90033 | Healthcare Center 2 | (323) 442-5710 | (323) 442-5736 |
| Keck Medicine of USC – Neurosurgery | 1520 San Pablo Street, Suite 3800, Los Angeles, CA 90033 | Healthcare Center 2 | (323) 442-5720 | (323) 442-7543 |
| Keck Medicine of USC – Orthopedic Surgery | 1520 San Pablo Street, Suite 2000, Los Angeles, CA 90033 | Healthcare Center 2 | (323) 442-5860 | (323) 442- 6990 |
| Keck Medicine of USC – Treatment Center (Los Angeles) | 1516 San Pablo Street, 3rd Floor, Suite 3400, Los Angeles, CA 90033 | Healthcare Center 3 | (323) 276-3706 | (323) 276-4811 |
| Keck Medicine of USC – USC Roski Eye Institute | 1450 San Pablo Street, Suite 4401, Los Angeles, CA 90033 | Healthcare Center 4 | (323) 442-6335 | (323) 442-6338 |
| Keck Medicine of USC – Center for Advanced Lung Disease (CALD) | 1510 San Pablo Street, Suite 514, Los Angeles, CA 90033 | Healthcare Center 1 | (323) 442-9590 | (323) 865-9208 |
| Keck Medicine of USC – Cardiology | 1520 San Pablo Street, Suite 4600, Los Angeles, CA 90033 | Healthcare Center 2 | (323) 865-1000 | (323) 865-1010 |
| Keck Medicine of USC – CVTI Clinic | 1520 San Pablo Street, Suite 4300, Los Angeles, CA 90033 | Healthcare Center 2 | Cardiac: (323) 442-5849 Vascular: (323) 865-1544 | Cardiac: (323) 865-5477 Vascular: (323) 865-9556 |
| Keck Medicine of USC – Otolaryngology – Head & Neck Surgery | 1450 San Pablo Street, Suite 5100, Los Angeles, CA 90033 | Healthcare Center 4 | (323) 442-5790 | (323) 442-5820 |
| Keck Medicine of USC – Spine Center | 1450 San Pablo Street, Suite 5400, Los Angeles, CA 90033 | Healthcare Center 4 | (323) 442-5300 | (323) 442-5301 |
| Keck Medicine of USC – Transplant Center | 1516 San Pablo Street, 2nd Floor, Suite 3200, Los Angeles, CA 90033 | Healthcare Center 3 | (323) 442-5908 | (323) 442-5721 |
| Keck Medicine of USC – Beverly Hills Ortho Spine | 9033 Wilshire Blvd., Suite 400, Beverly Hills, CA 90211 | Archway | (310) 601-2177 | (310) 601-2181 |
| Keck Medicine of USC – Downtown Los Angeles | 830 S. Flower Street, Suite A100, Los Angeles, CA 90017 | (213) 437-1000 | (323) 865-9322 | |
| Keck Medicine of USC – Beverly Hills | 9033 Wilshire Blvd., Suite 360, Beverly Hills, CA 90211 | Archway | (310) 601-3366 Urology: (310) 601-2166 | (310) 601-3344 Urology: (310) 601-2161 |
| Keck Medicine of USC – Pasadena | 625 S. Fair Oaks Ave., Suite 400, Pasadena, CA 91105 | Huntington Pavilion – South Tower | (626) 568-1622 | (323) 865-9560 |
