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As part of fulfilling its charitable commitment to the community, Keck Medicine of USC hospitals provide medically necessary services, without cost or at a reduced cost, to eligible patients who have an inability to pay for their care. Our commitment to providing high quality, comprehensive health care services – regardless of a patient’s ability to pay – ensures that the financial situation of people who need health care services does not prevent them from seeking or receiving care.
Eligibility for financial assistance may be determined any time the information is known. For patients qualifying for financial assistance, extended payment plans will be available, and these payment plans will be interest free. Patients will be provided with information on the availability of nonprofit credit counseling services.
Keck Medicine hospitals use poverty guidelines issued by the U.S. Department of Health and Human Services to determine a patient’s eligibility for financial assistance. The discount amount is based on family income compared to the Federal Poverty Level (FPL) for the current year.
Patients with family income under 200% FPL will be eligible for free care for the dates of service for which an application is completed. Uninsured or under-insured patients with family income between 201% and 400% FPL will be eligible for care at a sliding scale discount. Uninsured patients whose family income exceeds 400% of the FPL will receive the Compact discounted rate.
Patients requesting financial assistance should complete the Confidential Financial Assistance Application. Additionally, the patient may be provided with an application to the Medi-Cal program, the Healthy Families Program or other governmental program.
USC Care physicians strive to provide quality health care to the community they serve. If you have been approved for Keck Medicine of USC’s hospital financial assistance program, the physicians have committed to follow the same approval for payment obligation forgiveness and will apply a complete balance forgiveness or the partial forgiveness based on your approved applications status. As with the hospital policy, eligible services only include emergency or medically necessary procedures.
All applications, supporting documentation, and communication will be treated with the highest regard for patient confidentiality.
If you believe you were wrongly denied financial assistance, you may file a complaint with the State of California’s Hospital Bill Complaint Program. Go to hospitalbillcomplaintprogram.hcai.ca.gov for more information and to file a complaint.
If you speak Spanish, Chinese, Vietnamese, Tagalog, Korean, Armenian, Persian-Farsi, Russian, Japanese, Arabic, Punjabi, Cambodian, Hmong, Hindi, or Thai—call this number for free language assistance services. 1-800-USC-CARE (800) 872-2273
Financial Assistance applications, Financial Assistance policies, Billing and Collections policies and Plain Language Summaries are available to all patients in multiple languages and different options are available to people with disabilities:
By Phone:Call Keck Medicine of USCMonday – Friday, 8 a.m. – 5 p.m. PSTat (855) 532-5729
By Email:pfscustomerservice@med.usc.edu
In Person:Please visit the Admitting, Registration or FrontOffice Personnel/Departments at any of ourlocations to ask for a copy of any and all of ourFinancial Assistance documents.
Financial Assistance PolicyFinancial Assistance Program ApplicationAccounts Generally Billed CalculationAccounts Billing and Collections PolicyPlain Language SummaryDischarge Notice of Financial Assistance and Payment Options
For more information or assistance with completing the financial assistance application, please call (855) 532-5729.
Política de Descuentos y Asistencia FinancieraSolicitud de Asistencia FinancieraCálculo de Montos Generalmente FacturadosPolítica de Facturación y CobrosResumen en Lenguaje SencilloAsistencia Financiera y Opciones de Descuento Para Pacientes
Para más información o asistencia para completar la solicitud de asistencia financiera, por favor llame al (855) 532-5729.
经济援助政策经济援助计划申请账户一般计费计算账户计费和收款政策简明语言摘要針對患者的經濟援助和折扣方案
如需更多信息或协助填写经济援助申请，请致电 (855) 532-5729。
재정 지원 정책재정 지원 프로그램 신청일반적으로 청구되는 계정 계산계정 청구 및 수금 정책일반 언어 요약환자를 위한 재정 지원 및 할인 옵션
재정 지원 신청서 작성에 대한 자세한 정보나 도움이 필요하면 (855) 532-5729 로 문의하세요.
For information on financial assistance programs at USC Verdugo Hills hospital, please click here.
